Nathanael Fuentes                      Linux User's Manual                      Nathanael Fuentes(8)

NAME

Nathanael Fuentes - An Aspiring Cloud Engineer by day and Circus Artist by night.

SYNOPSIS

Nathanael [--Security] [--Cloud Architecture] [--Networking]

Results-driven Support Technician with a 5-year background troubleshooting and installing networks and computer equipment in the IT industry

Continually educating myself pursuing higher education, industry certifications, and personal projects to reach the next step in my career.

* AA Computer Science in progress - East Los Angeles College - 2024;

* Comptia A+ (ACTIVE);

* Comptia Network + (Active)

* Comptia Security + (Active)

* Microsoft Career Essentials in Generative AI (Active)

* Cyber Security Intern -- Step into Tech-- Unite LA March 15 - May 1st 2024

- Roles/Responsability

* Reviewed SIEM logs to review and investigate possible threats.
* Update and patch system software to prevent system vulnerabilities.
* Designed and configured small to medium size networks.
* Configured and implemented different ACL rules for devices and applications on network.
* Responded to IDS alerts and triaged to correct CIRT teams.
* Installed, modified, and repaired software and hardware to resolve technical issues.
* Set up networks and computers for businesses with approximately 25-50 workstations.

* Remote Configurtion and support Specialist -- Convergint Technologies January 4th 2023 - Present

- Roles/Responsability

* Remote Configuration of CCTV servers and Alarm Systems.
* Handle between 2-4 Systems integration projects daily including provisioning of servers.
* Collaborated with clients and other Team members to define and prioritize Projects to meet deadlines.
* Provide techincal support for alarm and CCTV systems via phone for specialist in the field.
* Develop techincal documentation and playbook for projects to train new team members.

* Installation Technician -- J and J Feburary 2018 - March 2020

- Roles/Responsability

* Managed and monitored different small to medium scale installations from small offices to Private schools
* Provided key information to customers, educating on equipment, products and services.
* Coordinated efforts with other workers involved in installing and maintaining equipment and components.
* Conducted routine maintenance on security camera systems and access control solutions

* IT Field Technician August 2014 - January 2018

- Roles/Responsability

* Provided key information to customers, educating on equipment, products and services.
* Kept up to date on knowledge by participating in various training classes provided by vendors.
* Managed technicians while leading and delegating job assignments, tracking project statuses and resolving issues to maximize productivity
* Provide techincal support customers via phone and remote desktop
* Develop techincal documentation and playbook for future projects

* IT Technician and Support -- C&A Networks Feburary 2011 - August 2014

- Roles/Responsability

* Configured new employee work stations, including all hardware, software and peripheral devices.
* Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
* Updated software versions with patches and new installations to close security loopholes and protect users
* Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources
* Reviewed current hardware and software and recommended modifications to increase system speed